Bothost.co Terms & Conditions

When using our services you agree to our terms of service set out in this article.

 

1. Definitions

• "Server"/"servers" refers to the service we provide with programs executing within containers and the data associated with that container.
• "We", "us" and "our" refer to the entity of Bothost.co
• The terms "user", "client", "customer", "your" and "you" refer to you as a visitor of Bothost.co
• Anything related to "your servers" or similar, refers to servers which you have access to, including as a sub-user.

2. Rights we reserve

we reserve the certain rights:

• To suspend your access to our services at any time as we see fit.
• To modify data associated with your account such as our server billing currency "coins" as we see fit.
• To erase or suspend access to data associated with your servers including files and databases
• To process data/files uploaded by you to your servers as is neccesary for our legal and safe operation and to provide the best service we can.

3. Limited liability

bothost should not be held liable for incidents such as but not limited to hardware failure, fire/water damage and downtime. We recommend users to take off-site backups for important data in case of an unlikely data loss.

4. Acceptable Use Policy

All users must conform with our acceptable use policy, failure to do so may result in your access to our services being revoked/suspended. Activities that are considered not acceptable include:

• Illegal activities/knowingly handling illegal content - including activities illegal in the user's current country they reside in.
• Activities designed to consume computational resources such as crypto currency mining or purposefully excessively consuming disk space unnecesarily.
• Attempts to DDoS/cause harm to other individuals or businesses.
• Running scanners that scan the internet, for example checking every IP address for a certain service running.
• Running bruteforce/password guessing attacks off of our services.

5. Promotions

We may run promotional offers, however we do not guarantee that promotions will always be usable and we reserve the right to cancel any promotional offer at any time or modify it's terms.

6. Payments, Refunds, Disputes and Cancellations

We offer a 24 hour refund policy, users can contact us within our Discord server through our ticket system or via email where applicable to request a refund. If 24 hours has passed since a payment was made we maintain the right to refuse a refund for any reason.

 We reserve the right to refuse a refund, even within the 24-hour refund time, if any form of payment dispute/chargeback has been filed. We have a no-tolerance policy towards chargebacks/disputes, if there is any issue with our service you should reach out to us directly. If a chargeback/dispute is filed on a payment associated with your account, we will terminate/suspend your access to our services.

 If we are unable to provide our service, we may refund a payment even after 24 hours, although we do not guarantee we will do this depending on the circumstances.

If a service from us is cancelled by the user, we do not offer refunds based on remaining time of the service. For recurring payments/subscriptions, upon cancelling a service, users should take care to ensure their subscription is cancelled with the payment gateway the subscription was processed with.

7. Account/service deletion

If you delete your account or a service provided by us, you accept that the associated data will be erased, and we do not guarantee we will/can recover it. This includes paid services/goods that are chosen to be deleted by the user. Users accept that deleting their account will delete all associated services/goods.